Policies

Cancellation Policy

You may cancel up to 24 hours before the start of your appointment. You agree to accept a $10 cancellation fee if you cancel within 24 hours of the start of your appointment, or do not show up.

​If you need to change your appointment, please contact us at (603)-734-2339. Thank you!

Late Policy

We allow 10 minute grace period for all tardy appointments. If later, we may need to move your appointment to another staff member, or reschedule.

Return Policy

Lucas Salon gladly accepts exchanges of products purchased at our store. If you are not satisfied with a purchase, please bring the item back within 14 days, with original receipt.

​You may exchange the product for equal or lesser value, or request in-store credit in form of a Lucas Salon Gift Certificate.

We will be unable to accept exchanges if: Receipt is not present, E-Receipt is not present, Item has been damaged, Item is more than 25% used, Items are not with original packaging. We do not offer refunds.

Service Policy

Lucas Salon is committed to ensuring superior results. If you are not satisfied with your services, please notify us immediately or within 7 days of your visit.

We will have you revisit our salon for a consultation to determine which steps need to be taken to achieve the desired outcome. Redo services will be of no charge to client.

If services discussed during original consultation were delivered, and the work done is adequate, we will be unable to offer redo services at no charge.

We do not offer refunds.

Gift Certificate Policy

Gift certificates may be purchased online, or in store, and redeemed in-store only. Lucas Salon gift certificates can be printed or emailed.

​Gift certificates are not re-loadable.

​If your gift certificate is lost, Lucas Salon can trace it one of the following ways: Receipt, Date purchased, Name on certificate, Gift certificate number

​Each gift certificate has a unique number located on the bottom.  If you do not protect this number, others may use the code to redeem, resulting in reduction or complete loss of funds.  We do not offer refunds.

Membership Policy

Member agrees to pay a monthly fee to participate in membership services.  Prices and benefits for memberships can be found here.

You have 30 days from your sign-up date to use your benefits. Example: if you signed up on the 15th of the month, you have until the 15th of next month to use your benefits, benefits reset monthly. Monthly Billing will also be done on your sign-up date.

​Billing

Member agrees and understands that the form of payment on file will be charged the monthly fee associated with its membership subscription.  The appropriate monthly membership fee will be charged automatically.  It is the responsibility of each member to keep Lucas Salon informed of any changes in billing information. I the member authorize Lucas Salon to store my billing information on file and charge monthly membership cost.

​Family Sharing

Family sharing can only be used with immediate family members.  Lucas Salon reserves the right to request identification from a member.  To redeem membership discounts, members must validate their existing membership at time of service.  Lucas Salon may request member to add a photo to their membership file for identification validation.

​Cancellation

Membership can be cancelled at any time, without penalty, when signed up for no commitment. Membership can be cancelled in person, or via email. To cancel your membership via email, the following information is required: member's first and last name, member's phone number, and the date you wish to cancel. Once cancelled membership is processed, member will receive a confirmation e-mail, and the member's form of payment will not be charged for the following billing cycles. If a commitment is included in purchased membership, customer must pay a buy-out fee $45.00.

​Rollover Services

Unused services do not rollover month to month and expire if not used.  Unused services and discounts hold no cash value.  Member is not authorized to redeem services (used or unused) or discounts for cash or store credit at any time.  Member is not authorized to receive a refund for any unused services or membership benefits at any time during membership or at time of cancellation.

Freezing Membership

Memberships can be frozen for verified reasons. Your freeze will be limited to 1 month consecutively. Limited freeze 2 times per calendar year.  Your dues will be automatically reinstated at the end of your freeze and billed to the account on file.​

  • Stylist level and service prices do not change membership prices.
  • Membership discount may not be combined with promotional discounts.
  • You choose one of the following: silk lift, buzz cut, goldwell serum, eye brow tint, eyebrow wax, lip wax, goldwell hydrating treatment described in silver & platinum membership, per month.
  • Free training for at-home styling is limited to one training session per-style, per-membership limited to one booking per-month.
  • You choose one of the following: gloss, toner, blowout, mens cut, malibu treatment, oribe hydrating treatment described in platinum membership, per month.

​For questions about these terms and conditions, you may contact us here info@lucas-salon.com

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