Policies

Cancellation Policy

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of $10.

​If you need to change your appointment, please contact us at (603)-734-2339. Thank you!

Late Policy

We allow 10 minute grace period for all tardy appointments. If later, we may need to move your appointment to another staff member, or reschedule.

Return Policy

Lucas Salon gladly accepts exchanges of products purchased at our store. If you are not satisfied with a purchase, please bring the item back within 14 days, with original receipt.

​You may exchange the product for equal or lesser value, or request in-store credit in form of a Lucas Salon Gift Certificate.

We will be unable to accept exchanges if: Receipt is not present, E-Receipt is not present, Item has been damaged, Item is more than 25% used, Items are not with original packaging. We do not offer refunds.

Service Policy

Lucas Salon is committed to ensuring superior results. If you are not satisfied with your services, please notify us immediately or within 7 days of your visit.

We will have you revisit our salon for a consultation to determine which steps need to be taken to achieve the desired outcome. Redo services will be of no charge to client.

If services discussed during original consultation were delivered, and the work done is adequate, we will be unable to offer redo services at no charge.

We do not offer refunds.

Gift Certificate Policy

Gift certificates may be purchased online, or in store, and redeemed in-store only. Lucas Salon gift certificates can be printed or emailed.

​Gift certificates are not re-loadable.

​If your gift certificate is lost, Lucas Salon can trace it one of the following ways: Receipt, Date purchased, Name on certificate, Gift certificate number

​Each gift certificate has a unique number located on the bottom.  If you do not protect this number, others may use the code to redeem, resulting in reduction or complete loss of funds.  We do not offer refunds.

Membership Policy

Member agrees to pay a monthly fee to participate in membership benefits. Membership monthly payment and benefits can be found in-store or at https://www.lucas-salon.com/exclusive-memberships/. Memberships may change from time to time at the discretion of Lucas Salon.

You have one calendar month from your sign-up date to use your benefits. Example: If signed up on the 15th, you have until the 15th of following month to use your benefits. Monthly Billing will also be charged on your sign-up date. You can request your membership charge date to be changed, to complete request email info@lucas-salon.com.

Billing: Payment on file will be charged the monthly fee associated with its membership subscription.  The appropriate monthly membership fee will be charged automatically.  It is the responsibility of each member to keep Lucas Salon informed of any changes in billing information.

Family Sharing
: Family sharing can only be used with immediate family members, spouse, sibiling, parent, or child. Lucas Salon reserves the right to request identification from a family member. To redeem membership discounts and benefits, family members must accept an invitation to share membership benefits. The invitation will be sent via email, or text message. Lucas Salon requests all members to add a photo to their membership file for identification validation.

Cancellation: Membership can be cancelled at any time, without penalty. Membership can be cancelled in person, or via email. To cancel your membership via email, the following information is required: member's first and last name, member's phone number, and the date you wish to cancel. Once cancellation is processed, member will receive a confirmation e-mail, and the member's form of payment will not be charged for future billing cycles. If your payment has been automatically processed for the month, we will be unable to provide a refund.

Rollover Services
: Unused services do not rollover month to month and expire if not used.  Unused services and discounts hold no cash value.  Member is not authorized to redeem services (used or unused) or discounts for cash or store credit at any time.  Member is not authorized to receive a refund for any unused services or membership benefits at any time during membership or at time of cancellation.

Pause Membership
: Memberships can be paused for verified reasons. Your pause will be limited to two months consecutively. Limited to pause one-time per calendar year.  Your dues will be automatically reinstated at the end of your pause.

By signing, I understand my information will be saved to file for future transactions, including but not limited to deposits, membership purchases billed in time, or any transaction(s) for goods or services on a prearranged, recurring billing schedule.

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SALON HOURS

Monday-Friday: 9am-7pm
Saturday: 9am-5pm
Sunday: Closed

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